Privacy / Terms of Business

TERMS AND CONDITIONS OF SALE

Delivery of goods:

In most cases Trend tile and bathroom specialists offer a free delivery service, any delivery charges will be discussed prior to delivery. We will only deliver your goods to your door as we are not insured to enter your property.

All goods must be inspected upon delivery.

Cancelling orders:

If you want to cancel your order this must be done within 48 hours of your delivery/collection date.

Special orders and restocking charges:

Special order items are non-returnable, some other items returned may incur a restocking charge of up to 50% – this is to be discussed prior to returning any goods.

Returns and refunds:

Any unwanted items must be discussed prior to being returned. Returned items must be in their original boxes, in a resaleable condition and returned within 28 days of purchase date. A refund will only be given upon inspection of the goods and items must be accompanied with the original invoice. Collecting unwanted items may incur a delivery charge.

Faulty/damaged goods:

Any faulty or damaged goods must be reported as soon as possible, if the faulty/damaged item(s) have been fitted we will not accept this item back, we always encourage all goods to be checked over prior to fitting. If the item is deemed to be faulty after being fitted this will be taken up with our supplier or the manufacturer – Trend tile and bathroom specialists are not liable for any costs incurred.

On some occasions a company representative may be required to inspect the item(s) at your premises. Trend tile and bathroom specialists will always endeavour to replace any faulty items as soon as possible. Your statutory rights are not affected.

Deposits:

On large orders and orders with special order items a deposit of 25% will be required.

Guarantees:

Most of the goods we supply carry a manufacturers guarantee. Some manufacturers require you to register the item(s) with them to get the guarantee. As we do not manufacturer or produce any goods, we do not offer any product guarantees directly. Your statutory rights are not affected.

Showroom display products and brochures pictures:

Our showroom display products and products shown in brochures may not always be an exact representation of what you may purchase, sometimes colours and shading may differ due to manufacturing processes and dimensions and designs may be slightly different. Additional information or clarification on this is available upon request.

Payment methods:

We accept the following methods of payment: Cash / Bank transfer / VISA, VISA-DELTA, MASTERCARD

VAT:

VAT is charged at the current rate of 20% on all items.

Privacy Policy

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Trend Tiles Logo

Supplying and fitting stunning bathrooms across Dudley, Wolverhampton, Stourbridge, Kidderminster and Birmingham. Your local specialists in affordable quality Tiles and Bathrooms.

Trend Tiles and Bathrooms
Unit 5, Stour Vale Road
Lye, Stourbridge
West Midlands DY9 8PP

T: 01384 424994
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